Preguntas Frecuentes
About The Product
What Makes MAN’s SET Underwear Different?
MAN'S SET underwear is designed with a patented anatomical ball pouch for natural positioning, reduced friction, and maximum comfort. The construction is based on medical research to support male anatomy and reproductive health. Each pair is made in our own facility to ensure consistent quality. All models undergo focus group testing to guarantee a perfect fit and freedom of movement.
Where is MAN'S SET Manufactured?
MAN'S SET underwear is proudly produced in our own facility in Ukraine. This allows us to maintain full control over every step of the production process, ensuring the highest quality standards in every pair.
What Material is MAN'S SET Underwear Made Of?
Micromodal Series• Ultra-soft, breathable fabric made from sustainable micromodal. Designed to keep you cool, dry, and comfortable all day long.• 92% Micromodal / 8% Elastane
Cotton Series• High-quality natural cotton fabric that’s durable, soft, and perfect for everyday wear. Provides long-lasting comfort and breathability.• 95% Cotton / 5% Elastane
What Makes MAN'S SET Unique?
MAN'S SET features a patented anatomical construction with a ball pouch that separates and supports your anatomy, keeping everything in its natural position. This design prevents skin-to-skin contact, reduces chafing, and provides freedom of movement.
Ordering & Shippment
Can I Return or Exchange Underwear?
Underwear and socks, cannot be returned due to hygiene reasons. However, if your item has a manufacturing defect, we are happy to offer an exchange. Please contact us at info@manset.com.ua to request an exchange for a defective item.
Can I Make Changes to My Order?
Unfortunately, we are unable to make changes to orders once they are placed. Please double-check all order details, including shipping and billing information, before confirming your purchase. If an incorrect shipping address was provided, it will be the customer's responsibility to locate the package.
How Can I Contact Support?
If you have any additional questions, please feel free to contact us at info@manset.com.ua. Our support team is available 24/7 to assist you!
How Can I Track My Order?
You can track your order in several ways:
• Check the shipping confirmation email we sent to your inbox.
• Use the "Track My Order" option in the chat on our website.
• Log in to your account on our website and click on "Order History". Enter your order number to see the current status of your shipment.
• If you need further assistance, feel free to contact our support team.
What is Shipping Information?
We offer worldwide shipping. For the United States, the available options are:
• Free Shipping: Orders $100 and up, delivery in 10-14 days.
• Standard Shipping: $9.99, delivery in 10-14 days for orders up to $100.
• Priority Processing & Shipping Insurance: $21.55, delivery in 10 days, includes expedited handling and added security for your package.
You can find detailed shipping options and speeds for your country at checkout. Both standard and express shipping are available globally.
What Should I Do If I Can’t Access My Account?
If you are unable to log in to your account, please contact us at info@manset.com.ua for assistance. Our support team is available 24/7 to help resolve the issue.
Payments
What Payment Methods Do You Accept?
We accept Visa, Visa Debit, Mastercard, American Express, PayPal, Google Pay, and Apple Pay.
How Do I Use a Coupon Code?
To use a coupon code, follow these steps:
1. Add your items to the cart and proceed to the checkout page.
2. Look for the "Coupon Code" or "Promo Code" field during checkout.
3. Enter your coupon code exactly as provided, ensuring there are no spaces or errors.
4. Click the "Apply" button to activate the discount.
5. Your total will automatically update to reflect the discounted price.
If the coupon code doesn’t work, double-check the terms and conditions or contact our support team for assistance.
